![]() Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. ![]() ![]() Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.ĬallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.ĬallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper’s cloud-based software solution for call centers keeps things simple. Labels: carrier signalwire sip trunk Vicidial 2 View comments Septemat 9:39 PM Transcoding using RTPEngine + Kamailio RTPengine can be configured to perform transcoding, which involves converting digital audio and video files from one format to another in real-time as they are being transmitted over the network.
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